QuickDFW.com - Dallas/Fort Worth - Click It, Read It, Go!

Help Center: Frequently Asked Questions

Following are our answers to frequently asked questions (FAQs) about QuickDFW.com and Quick.

Frequently Asked Questions about Registration

1. I've forgotten or lost my password. What do I do?
Please do not re-register. To receive a new password, please follow these few simple steps:
a. First, go to: sharedcontent/registration/membercenter.jsp
b. Enter your e-mail address within the box.
c. Click on the Submit button.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may change your password to one that you prefer. Just go back to /sharedcontent/registration/membercenter.jsp and select Change My Password in the menu box on the right, then follow the directions.

2. Why does QuickDFW.com require registration to access certain features of the site?
When you complete QuickDFW.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.
At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information to deliver targeted editorial and advertising content that might be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base and make our site an attractive advertising option for advertisers.
QuickDFW.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 25-34 years old, and so on.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

3. Are you going to sell or share my personal information?
We share aggregated information about our visitors (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base and make our site an attractive advertising option for advertisers.

4. What are you doing with my registration information?
To access certain sections and features, QuickDFW.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.
Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.
QuickDFW.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

5. What are you doing to protect my privacy?
QuickDFW.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information we have adopted a set of strict regulations and guidelines - our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages.
In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

6. Will I receive unsolicited e-mail if I register on your site?
No. Acceptance of registration cookies from our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from QuickDFW.com or from our advertisers. To check or update this choice, please review your personal information by going to /sharedcontent/registration/membercenter.jsp, then selecting Update My Account.

7. How can I remove myself from your database?
When you register on QuickDFW.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. QuickDFW.com is committed to respecting the privacy rights of visitors to our Web site.
To completely delete your account, please go to /sharedcontent/registration/membercenter.jsp, then select Delete My Account.
From there, you will have the option to delete your account.
Please note that when you delete your account, any E-mail subscription services you have requested will cease, but you may still receive E-mail for a business day or two while the account deletion is processed.

8. What if children try to register on your site?
In order to be compliant with the Children's Online Privacy Protection Act (COPPA), QuickDFW.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

9. Why is some information required on the registration form, and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

10. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.
Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

11. How can I change my account information?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.QuickDFW.com/registration/cs_form.html
To change your other account information please go to h/sharedcontent/registration/membercenter.jsp, then select Update My Account in the box on the right side of the registration page.
From there, you will be presented your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.

12. How do I unsubscribe to a newsletter or other products?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going http://www.QuickDFW.com/newsletters/index.jsp and logging in. From there, you will be presented with your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved. Please know that you may cancel delivery at any time. Allow a business day or two for processing.

13. How long are you going to be keeping this information?
QuickDFW.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

14. Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, QuickDFW.com runs promotions where we announce a new feature, or invite you to tell your friends about QuickDFW.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

15. Will my e-mail address or name appear anywhere on your site?
As a registered user, we may feature only your first name welcoming you back to the site. However, we will not use your full name without your permission or unless it is part of a legitimate news story.

16. How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from hacking or other illegal activity. Your registration account is included in that protection. QuickDFW.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.

17. How do I get a question answered that is not in the FAQs?
We welcome your feedback and would be happy to answer any questions about QuickDFW.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.quickdfw.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

18. I requested a new password, but it was never sent to me.
When you use the "Forgot password?" feature, our system automatically generates a new, random password for you and sends it to the E-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some of the e-mail providers we know classify these e-mails as spam, junk or bulk e-mail.

If you requested a password and did not receive it, please check your "spam," "junk" or "bulk" folders for an e-mail from helpcenter@belointeractive.com. The subject line is "Your new password." If you do not find an e-mail from us, please contact our customer service center at helpcenter@belointeractive.com, as the e-mail may have been automatically deleted.

19. I am a registered user, so why am I being asked to register again?
One reason you may be asked to register again is that the cookies we use to recognize registered users may have been deleted or may have expired. You do not need to go through the entire registration process; you only need to sign-in again.

To sign-in, look for the shadowed box with the title "Already a member?" located on the right hand side of the registration form. Enter your username and password, click on "Go" and you will automatically be taken back to the original page you were reading. You now have access to the entire site.

For more information on cookies, please click here.

Frequently Asked Questions about Cookies

1. What is a cookie?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in other cookies by other sites. We are one of many sites that use cookies.

2. Why does this site use cookies?
Cookies help identify you and your access privileges on our site. When you register or log in to our site, we set a cookie that tells us who you are. Every time you go to a page on our site we look at this cookie to verify your membership and recognize whether you are allowed access to the link you just clicked. If you choose to remain logged in to our site, we use a cookie to allow you automatic access to the site without requiring you to re-enter your e-mail address and password with each visit. This "permanent" cookie will remain on your hard disk until you click the "log out" link on our homepage, or delete your cookie file.
Please know that if your computer is set to refuse cookies, we have no way of knowing whether you are a registered user. Consequently, to enter secured areas of the site, you will be required to log in by entering your e-mail address and password with each visit.
If you are concerned about privacy, note that we never give out information to others about individual usage of our site. For more information, please read our privacy policy.

3. How do I activate the "cookies" setting on my computer's browser?

If you are repeatedly asked to sign in, you may need to make sure your cookies are enabled. Here are some instructions for activating the "cookies" setting on your computer's browser:

IF YOU ARE USING MICROSOFT INTERNET EXPLORER VERSION 6

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.

It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. Click on the "Edit..." button
5. Enter the web site address, such as QuickDFW.com.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
8. Press OK to return to the options window.
9. Press OK to return to the browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 6) OF MICROSOFT INTERNET EXPLORER

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the SECURITY tab and then the CUSTOM LEVEL button.
4. You will be presented with a list of various options. Please scroll to the section marked COOKIES.
5. In the COOKIES section, there are two different types of cookies. (1) Allows COOKIES that are stored on your computer & (2) Allows per-session COOKIES (Not Stored on your computer). A. Here you can check the buttons marked ENABLE.
B. If you want to be prompted each time, you can click on the PROMPT button. You may find this option annoying if you use the Internet often.
8. Press OK until you are returned to your browser.

IF YOU ARE USING NETSCAPE NAVIGATOR VERSION 7, MOZILLA 1 OR FIREFOX

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES, then click on Privacy and Security in the left side of the box.
3. Click on Cookies just below Privacy and Security. 4. In the right side of the window, select Enable All Cookies.
5. Press OK to be returned to your browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 7) OF NETSCAPE NAVIGATOR

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES then click ADVANCED.
3. At the bottom of the box, in the section marked COOKIES, click ACCEPT ALL COOKIES.
4. Press OK to be returned to your browser.

4. Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you register, you are offered the option to receive promotional e-mail from us or from our advertisers. To check or update this choice, please review your personal information by clicking on the Member Center link in the left column, then selecting Update My Account.

5. What information will you be tracking along with my cookie?
Like many other Web publishers, we track the activities of visitors to our site. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking the popularity of particular sections. We also use this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make the site an attractive advertising medium for our advertisers.

Frequently Asked Questions about Newsletters

1. How do I subscribe to a newsletter offered on QuickDFW.com?

Our automated registration process makes subscribing to a newsletter quick and easy!

Please go to our newsletters page (http://www.quickdfw.com/newsletters/) to see a full listing of newsletter offerings including daily alerts, weekly commentaries, and breaking news services.

From there, click the "Sign up" link. Either log-in if you are already a registered user, or complete the simple, one-time registration form and "submit". Select the newsletters you wish to subscribe to by clicking on the boxes and "submit". You will receive the next edition of the newsletters that you subscribed to.

2. How can I unsubscribe from newsletters offered on QuickDFW.com?

If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going to the newsletter section (http://www.quickdfw.com/newsletters/). From there, you will be presented your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved immediately. Please know that you may cancel delivery at any time.

3. I have a new e-mail address. How can I update my profile and begin receiving my newsletters at this new e-mail address?

Please send us a note by contacting a Customer Service representative through the form at this link: http://www.quickdfw.com/registration/cs_form.html

4. My e-mail browser doesn't support graphically rich e-mail, like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?

We do not currently offer this feature, but we hope to do so shortly. Please check our newsletters page for current information: http://www.quickdfw.com/newsletters/.

Frequently Asked Questions about Advertising

1. Where can I find information about advertising on QuickDFW.com?
For information about advertising on QuickDFW.com call Sandra Henry-Sayre at 214-977-4052.

2. Where can I find information about advertising in Quick?
For information about advertising in Quick, call 214-977-2252.

Frequently Asked Questions about Content

1. What type of content can I find on QuickDFW.com that I won't find in the Quick newspaper?
QuickDFW.com and its cousin site, DallasNews.com, constantly update information and deliver breaking local, national and international news throughout the day. The site also incorporates interactive features and services such as video and audio, forums, polls and breaking news alerts.

2. What content from the Quick newspaper is not available on QuickDFW.com?
Because of the volume of content being produced by Quick on any given day, QuickDFW.com staff selects only stories that seem most relevant for our Web audience, supplemented with breaking news coverage from DallasNews.com.

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3. How can I locate the information I want on QuickDFW.com?
To locate a story, section or certain information on QuickDFW.com, we suggest trying the navigation links on the left side of site pages, or the search box right below the links. To search, type in keywords for the information you wish to find and the search tool will display matching items available on QuickDFW.com.

4. Whom may I contact about reusing content from QuickDFW.com?
Everything on QuickDFW.com is intended for personal use of QuickDFW.com visitors only. Individuals may interact with or download an article or item of the content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the content. However, you may not reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose without permission.

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5. When is QuickDFW.com updated?
On weekdays, our Web site is updated periodically through the day and night with new information, breaking local, national and international news. Weekend updates come from our cousin site, DallasNews.com.

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6. It looks like certain sections of QuickDFW.com have not been updated. What's wrong?
Our Web site's news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older version of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site.

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7. What if I have other questions or comments about QuickDFW.com?
We welcome your feedback and would be happy to answer any questions about QuickDFW.com. Please feel free to contact us directly through our Help Center Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Frequently Asked Questions about Technical Issues

1. Who do I contact if I am having problems with QuickDFW.com?
Please complete our online Help Center Feedback Form (http://www.quickdfw.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

2. I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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3. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

4. Do you provide streaming video on your site?
At QuickDFW.com, we deliver some video content and video news stories. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads.

5. How do I watch streaming video online?
Video is available on our sites in both Windows Media and Real Player formats. Generally, we use Real Player for some of our archive content. For live feeds broadcast online and more recent news clips, we use Windows Media Player. Windows Media Player is a program provided by Windows and is available for free. To access this free software, please go here. This link should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it was at the top of the page under the headline "Get the Latest!". From there, you simply click on the download link and follow their directions. Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline "For Third Party Platforms" - select the appropriate link (matching your Mac version) and download the software by following their directions.

If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.quickdfw.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Help Center: Frequently Asked Questions

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